Meituan riders cancel the timeout fine at the end of the year! Score system instead of negative deduction
Recently, Meituan held an open day for rider algorithm consultation and governance in Beijing, revealing the algorithm logic of rider delivery. During the event, the person in charge of Meituan Rider Experience Operations revealed that the timeout fine will be completely cancelled before the end of 2025.
According to reports, Meituan has been exploring the use of positive incentives to replace fines. In the past 8 months, the team has worked closely with distribution technology, products, service experience and front-line webmasters to conduct pilot projects in many cities across the country, compare different management models, ensure stable rider revenue and user experience, and provide positive incentives for riders with excellent performance.
In Guangxi, Jiangxi and other places, new and long-term part-time riders have experienced the improvement of their experience. At present, Meituan has basically improved the new model of "using scoring system instead of negative deductions" and plans to promote it nationwide soon.