Using the latest technology to link clients to their lawyer quickly and easily

The MSL app is a new mobile application which uses the latest technology to link our customers to our team of experts quickly and easily. We seek to facilitate all aspects of your motor claim with the provision of a professional service which recognizes that being involved in a road traffic accident can be a confusing and stressful event that should be as transparent and brief as possible.

You’re in safe hands at MSL, our claims handling experts will deal with all of your claims-related requirements. We will ensure you are kept up to date throughout the entire process.

Communicate with your claims handler 24 hours a day by sending messages and photos whenever you like. Your claims handler can also send messages to you which will be kept neatly within the app, recording everything permanently.

Features:

•View, complete and sign forms or documents, returning them securely

•A mobile virtual file of all messages, letters and documents

•Ability to track your case against a visual tracking tool

•Send messages and photos direct to your claims handler’s inbox (without needing to provide a reference or even a name)

•Convenience by allowing instant mobile access 24/7

What's New in the Latest Version 1.13.2-production

Last updated on Jun 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to check it out!

MSL Claims Solutions, a leading provider of insurance claims administration services, empowers insurers with innovative technology and tailored solutions to manage and resolve claims efficiently. With a focus on delivering exceptional customer experiences, MSL leverages its expertise to optimize claims processes, reduce costs, and drive operational excellence for its clients.

Core Services

MSL Claims Solutions offers a comprehensive suite of services designed to streamline the claims management lifecycle:

* Claims Intake and Triage: Efficiently processing and categorizing incoming claims to ensure timely and accurate handling.

* Claims Investigation: Thoroughly investigating claims to determine liability, gather evidence, and identify appropriate resolutions.

* Claims Settlement: Negotiating and finalizing claim settlements, including payments and subrogation recovery.

* Fraud Detection and Investigation: Employing advanced analytics and investigative techniques to detect and prevent fraudulent claims.

* Catastrophe Response: Managing large-scale catastrophe events with dedicated teams and resources to provide timely assistance and recovery.

Technology and Innovation

MSL Claims Solutions leverages cutting-edge technology to enhance its services and drive efficiency:

* Claims Management Platform: A cloud-based platform that integrates all aspects of claims processing, providing real-time visibility and control.

* Artificial Intelligence (AI): Utilizing AI algorithms to automate tasks, improve decision-making, and identify potential fraud.

* Robotic Process Automation (RPA): Automating repetitive tasks to free up claims adjusters for more complex work.

* Data Analytics: Analyzing claims data to identify trends, improve processes, and enhance decision-making.

Customer-Centric Approach

MSL Claims Solutions prioritizes customer satisfaction by providing:

* 24/7 Claims Support: Offering around-the-clock assistance to ensure prompt resolution of claims.

* Dedicated Claims Adjusters: Assigning experienced claims adjusters to provide personalized support and guidance.

* Transparent Communication: Keeping stakeholders informed throughout the claims process and providing regular updates.

* Customer Feedback: Regularly seeking feedback to improve services and meet evolving customer needs.

Benefits of MSL Claims Solutions

Partnering with MSL Claims Solutions offers insurers numerous benefits:

* Reduced Costs: Streamlining processes, automating tasks, and preventing fraud to minimize expenses.

* Improved Efficiency: Enhancing productivity, reducing cycle times, and optimizing claims handling.

* Enhanced Customer Experience: Providing exceptional support, transparent communication, and timely resolutions.

* Increased Accuracy: Utilizing technology and experienced adjusters to ensure accurate and consistent claims decisions.

* Scalability and Flexibility: Tailoring solutions to meet the specific needs and growth plans of insurers.

Conclusion

MSL Claims Solutions empowers insurers with a comprehensive suite of services, cutting-edge technology, and a customer-centric approach. By partnering with MSL, insurers can optimize their claims operations, enhance customer experiences, and achieve operational excellence.