An app by Sarawak Government for bills payment and apply for online services.

An app by Sarawak Government for bills payment and apply for online services.

What's New in the Latest Version 1.0.12

Last updated on Jun 21, 2024

Minor bug fixes and improvements. Install or update to the newest version to check it out!

Service Sarawak is a comprehensive mobile application that provides citizens of Sarawak, Malaysia with convenient access to a wide range of government services. Developed by the Sarawak Multimedia Authority (SMA), the app aims to enhance efficiency, transparency, and accessibility of public services.

Key Features and Functionality:

* Digital Identity (Sarawak Pay): Service Sarawak integrates with Sarawak Pay, a secure digital wallet that enables users to make payments, transfer funds, and manage their finances seamlessly.

* Government Services Directory: The app provides a comprehensive directory of government services, including those from state and federal agencies. Users can easily search and access information about various services, including application procedures, fees, and contact details.

* Appointment Scheduling: Service Sarawak allows users to schedule appointments for government services online. This feature eliminates the need for physical visits to government offices, saving time and effort.

* Payment Gateway: The app serves as a secure payment gateway for government fees and charges. Users can make payments using Sarawak Pay or other supported payment methods.

* Personalized Dashboard: The app offers a personalized dashboard that displays relevant information and notifications tailored to the user's needs.

* Feedback and Grievance Management: Service Sarawak provides a platform for users to provide feedback on government services and submit grievances. The app ensures that feedback is promptly addressed and resolved.

Benefits and Impact:

* Convenience: Service Sarawak offers a convenient and user-friendly way to access government services from anywhere, anytime.

* Efficiency: By streamlining processes and eliminating the need for physical visits, the app significantly improves the efficiency of public service delivery.

* Transparency: The app provides clear and transparent information about government services, promoting accountability and trust.

* Accessibility: Service Sarawak ensures that government services are accessible to all citizens, regardless of location or physical constraints.

* Citizen Engagement: The app fosters citizen engagement by providing a platform for feedback and grievance redressal.

Adoption and Usage:

Service Sarawak has been widely adopted by the people of Sarawak. The app has received positive feedback for its ease of use, comprehensive functionality, and convenience. The Sarawak government actively promotes the use of the app through various channels, including public awareness campaigns and community outreach programs.

Conclusion:

Service Sarawak is a transformative mobile application that revolutionizes the delivery of government services in Sarawak. By providing convenient, efficient, and accessible access to a wide range of services, the app empowers citizens, enhances transparency, and strengthens the relationship between the government and the people. As the app continues to evolve and expand, it is poised to play an increasingly vital role in shaping the future of public service delivery in Sarawak.