The chain effect of "Wilderness"? Kabit says he will take legal action against defamation

Jul 05 2025

　　Maybe because of the recent large number of red comments on Steam in "Monster Hunter" that part of Steam is unsightly, Capcom officially declared the corresponding policy of "customer harassment" on its official website on July 4.

In the future, Capcom will target messages appearing through customer service channels, social media, game sales platforms and forums. If there are content such as "slander, slander, personal attack, threats and intimidation", the official will refuse to provide support depending on the severity of the circumstances and adopt legal means or even criminal complaints to respond.

According to Capcom's announcement, the recent observations of the operation have slandered, insulted, negative personality, intimidated, and obstructed business remarks against company employees, and some of them involve direct name or implying specific employees. "These behaviors not only endanger the mental health of employees, but may also affect the normal operation of the company and the rights and interests of other customers."

In order to maintain the safety and dignity of employees and customers, Capcom will take measures to deal with harassment behaviors that exceed social common sense standards based on the "Customer Harassment Corporate Manual" formulated by the Ministry of Health, Labor and Welfare of Japan.

Actions involving corresponding treatment include (but are not limited to):

　　1. Defamation, slander, reputation damage, personality negation, personal attack, insult

　　2. Damage notice, business obstruction notice

　　3. Related remarks published through email, contact form, SNS or other online messages

　　4. Intimidation, insult, verbal violence, excessive blame, unreasonable prosecution

　　5. Unilateral claim, repeat the same request

　　6. Violent acts or threatening behavior

　　7. Breaking into a company's facilities without permission or forcing it Stay

　　8. Unreasonable and long-term restraint, non-working hours required

　　9. Request company personnel to respond to unreasonable locations

　　10. Excessive or unreasonable requirements, special treatment requirements

　　11. Request company apology without justifiable reasons

　　12. Request unconditional replacement of goods, monetary compensation and other services beyond social concepts

　　13. Infringe upon employees' personal privacy

　　14. Sexual harassment and other types of harassment

　　15. Require unreasonable and excessive punishment requirements for company employees

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　　Capcom emphasized that "the company has always attached importance to the voices of players and customers, regards reasonable opinions as valuable resources to improve products and services, and is committed to improving overall quality."

　　However, if any violation of the above-mentioned corresponding policies occurs, Capcom will not hesitate to resort to the law, including cooperating with the police and lawyers to carry out necessary legal procedures and criminal handling.

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